Communications Center / 911 Dispatch Center
541-966-3651, 541-966-3652, and 541-966-3653
The Umatilla County Telecommunications/911 Center is the first point of contact for most of the citizens that live in Umatilla County when they need assistance. Our center is housed in the Criminal Justice Center in Pendleton and received emergency 9-1-1 and non-emergency calls from the cities of Adams, Athena, Echo, Helix, Meacham, Pendleton, Pilot Rock, Stanfield, Ukiah, Umatilla and Weston, as well as the unincorportated areas of Umatilla County. Our center dispatches for 21 public safety agencies, including the Umatilla County Sheriff's Office, Union Pacific Railroad Officers, U.S. Forest Service Officers and for all Police, Fire and Medical agencies for the cities listed above.
Our 9-1-1 Center is staffed by 15 full time Communications Specialist who are trained and certified by the State of Oregon. They are supervised by a Communications Specialist Sergeant and a Lieutenant, who is responsible for overseeing the operations of the Communication Division. Our Communications Specialists must obtain and maintain certifications through the Department of Public Safety and Standards Training (DPSST) for the areas of Law Enforcement Telecommunications and Emergency Medical Dispatch and must attend and graduate from the State Telecommunications Academy's 2-week course in Salem. Communications Specialists also must abide by all State and Federal guidelines regarding the access and distrubution of the confidential information in the Law Enforcement Data System (LEDS) and the National Crime Information Center (NCIC).
Citizens calling our center may do so either on one of our 9-1-1 lines or business lines. When doing so, each citizen's call is answered by a caring and thoroughly trained Communications Specialist who provides aid, comfort, and information in a citizen's time of need. Our 9-1-1 callers are provided with medical pre-arrival instructions, assistance in handling in progress emergencies, help in mediating disputes and/or domestic situations, and information and referrals to other Municipal, County, State and/or Federal agencies for assistance.
In addition to our primary responsibility of providing police, fire and medical responses, our communications center is the primary point of activation of the CSEPP Alert Notificaiton System, should our county experience a community emergency of any type. We are also responsible for entering and confirming county warrants, restraining orders, no contact orders, and stalking orders.
In 2010, the Communication Center received a total of 214,336 calls and of those calls, 21,168 were 9-1-1 calls and 75,299 were calls for service regarding reports of crime. In addition to these, Communications Specialist received another for 115,915 calls on business lines for business-oriented issues.
Non-Emergency phone #'s: 541-966-3651, 541-966-3652, and 541-966-3653